Dispatch & Delivery

Due to our bespoke product configurations, personalisation options and the handmade nature of our products the orders we receive have to be manufactured and processed before we are able to dispatch them for delivery to you. The details of our process, approximate timescales and delivery costs are shown below for your reference.

Processing of Orders

Once we receive your order it will enter into our production process to be lovingly crafted by our team inline with the personalised design choices you have selected. As we are sure you’ll appreciate, due to the handmade nature of our product range the time frame for completing your order may vary slightly subject to levels of demand at particular points in time. However, below is a breakdown of typical lead times for dispatch of our various products.

Wooden Beds

Typical processing time for production, painting and finishing of wooden beds – 21 days.

Cushion Beds / Burrow Beds / Donut Beds / Hideaway Beds

Typical processing time for production, personalisation, sewing and finishing – 12 working days.

Scatter Cushions

Typical processing time for production, sewing and finishing – 14 days.

Dog Blanket & Pillow Sets

Typical processing time for production, sewing and finishing – 7 working days

Dispatch of Completed Orders

Once we have completed the production of your order it will securely packaged before being assigned for dispatch at the earliest opportunity. We will notify you when your order reaches this stage providing an anticipated date for delivery. All items to be delivered will be dispatched on a single shipment.

Delivery Times

Our goods are delivered using a selection of leading couriers subject to order specifics. Larger orders may be delivered as palletised shipments where required. All deliveries are dispatched on a 48 hour delivery basis and are to be signed for on reciept.

Delivery Costs

Our delivery costs are included on orders over £50. There are no additional costs to pay. We like to keep things simple. For orders under £50 the delivery cost is £2.99.